Principal Software Engineer - AI Native UX
ServiceNow23 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Define and own the long-term architecture for AI-native user experiences across the platform.
- Design and build user-facing interfaces for agentic capabilities such as recommendations, autonomous triage, generated fixes and insights, and multi-step agent reasoning.
- Solve AI-native UX challenges involving uncertainty, latency, progressive disclosure, human review, and controllability of autonomous behavior.
- Own the UXC/Workspace surface, including component architecture, design-system consistency, and performance.
- Translate agent orchestration, tool-calling, and reasoning-traceability capabilities into usable and trustworthy UX patterns.
- Write high-performance, production-grade code across the frontend and experience stack.
- Partner with ML, backend platform, and product teams to drive business-critical UX and platform outcomes.
- Mentor senior engineers and promote UX and engineering excellence.
- Identify UX and platform gaps, align stakeholders, and drive execution with a high degree of ownership.
Requirements
- 15+ years of software engineering experience with progression into senior technical leadership and a career focused on user experience and frontend platform engineering.
- Deep UXC and AI-native UX expertise, including shipped intelligent and AI-driven user experiences.
- Hands-on experience with agentic or multi-agent systems, agent orchestration, tool-calling protocols such as MCP, and reasoning traceability.
- Strong hands-on frontend coding ability with React, TypeScript, component architecture, and design systems.
- Working proficiency with Kubernetes, Java, Python, and Postgres for collaboration with platform teams.
- Ability to connect UX and engineering decisions to adoption, retention, and time-to-market outcomes.
- Strong ownership, initiative, stakeholder alignment, and execution skills.
- Experience integrating or critically evaluating AI tools and agentic workflows from a user-experience, trust, and legibility perspective.
- Preferred: experience with distributed-systems performance and scalability.
- Preferred: open-source contributions to AI-native UX, design-system, or agent-framework projects.
- Preferred: startup experience working closely with Product and Growth teams.
Benefits
- Flexible distributed-work approach with flexible, remote, or required-in-office work personas depending on the role and location.
- Regular employee position in the APAC region.
- Equal-opportunity and reasonable-accommodation support is provided.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.