2 months ago
Boston, MA, USA +35 moreStaff+
Base Salary
$113k - $302k/yr
Responsibilities
- Architect and develop new ServiceNow applications and end-to-end platform solutions.
- Provide technical leadership and oversight for critical ServiceNow programs at Fortune 500 clients.
- Lead and mentor ServiceNow developers and technical architects, including technical direction, coaching, and quality oversight.
- Advise C-suite executives, sponsors, stakeholders, and enterprise architects on governance, program, business process, and technical problems.
- Establish and enforce architecture and engineering standards through code reviews, design reviews, and platform governance.
- Drive continuous improvements to implementation methodologies and ServiceNow service offerings.
- Identify opportunities to deliver additional client value and support ServiceNow account teams, sales pursuits, and account growth.
- Serve as a technical escalation point for large, complex, or high-risk ServiceNow programs.
Requirements
- At least 10 years of experience with ServiceNow in a technical architecture, lead engineering, or equivalent senior technical role, including end-to-end solution ownership.
- At least 8 years of experience driving enterprise IT transformation and platform strategy, preferably in consulting or professional services.
- At least 6 years of experience leading and mentoring ServiceNow developers or technical architects.
- At least 6 years of experience establishing and enforcing architectural and engineering standards, including code and design reviews and platform governance.
- At least 6 years of advanced ServiceNow scripting and development experience, including JavaScript and platform APIs; SQL experience is preferred.
- At least 6 years of experience delivering solutions using Agile delivery models such as Scrum, Kanban, SAFe, or hybrid environments.
- At least three ServiceNow certifications, including System Administrator/CSA and Application Developer/CAD; CIS-ITSM or an equivalent domain certification is preferred.
- Bachelor’s degree or equivalent professional experience; an associate’s degree may qualify with at least six additional years of relevant experience.
- Experience with enterprise data architectures, integrations, cloud-native patterns, cloud migration or modernization, and ServiceNow integrations with AWS or Azure is preferred.
- Experience building proofs of concept, prototypes, or innovation pilots and shaping platform strategy or center-of-excellence models is preferred.
- Strong executive communication, analytical, systems-thinking, problem-solving, leadership, stakeholder influence, and technical advisory skills are required.
- Applicants for U.S. employment must have work authorization that does not now or in the future require visa sponsorship.
Benefits
- Medical, dental, vision, life, and long-term disability coverage.
- 401(k) plan and bonus opportunities.
- Paid holidays and paid time off.
- Access to ServiceNow training and certification opportunities.
- Travel may range from 0% to 100% depending on business needs and client requirements.
- The posting is anticipated to remain open until June 17, 2026.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.