2 months ago
Sydney, Australia or Melbourne, AustraliaMid Level
Responsibilities
- Create training and evaluation plans from customer use cases.
- Select data, models, training approaches, infrastructure, and serving configurations.
- Fine-tune and evaluate models for specialised domains and improve quality using testing and production feedback.
- Design cost-effective cloud or on-premise deployment and inference systems.
- Improve reliability, latency, and operating costs, and build monitoring, backup, and recovery processes.
- Build language-model agent workflows with customer data, tools, and existing systems, including production controls and observability.
- Work with customers from requirements discovery through production launch and explain trade-offs among quality, cost, privacy, and complexity.
Requirements
- Strong experience in at least two of model customisation, deployment and inference, agent systems, and customer delivery.
- Practical experience building or operating production AI systems.
- Solid software engineering or machine learning engineering skills.
- Familiarity with open-weight language models and the modern LLM ecosystem.
- Good judgement balancing model quality, cost, latency, and reliability.
- Ability to handle ambiguous technical and customer requirements.
- Clear communication with technical and non-technical stakeholders.
Benefits
- $1,000 annual learning and development budget.
- $150 per month health and wellness allowance.
- $500 home office budget.
- 26 weeks of paid primary parental leave and 18 weeks of paid secondary parental leave.
- Fertility support up to $10,000.
- Four weeks of work from anywhere per year.
- Serious equity.
- Flexible scheduling focused on outcomes.
Categories
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.