Lead Software Engineer - TM1 Reports (Remote, United Kingdom)
Ticketmaster3 days ago
Remote, United KingdomStaff+
Responsibilities
- Design and develop new systems and enhancements for high-traffic, large-scale reporting applications.
- Build and maintain full-stack systems spanning front-end UI, web and API services, data models, data flows, deployment infrastructure, and long-term production maintenance.
- Partner with product and engineering teams to gather requirements, design solutions, create design documents, and evaluate costs, capacity, scalability, and technology choices.
- Develop monitoring, alerting, application-performance, automated build, and deployment systems.
- Ensure high-quality engineering practices including test coverage, high availability, scalability, low latency, fault tolerance, and enterprise standards.
- Create system documentation, onboarding materials, runbooks, troubleshooting guides, and recommendations for future improvements.
- Own solution-design discussions, technical decisions, technology evaluations, and alignment with broader architecture and strategy.
- Lead development initiatives, guide and mentor team members, and support knowledge of applications, technologies, best practices, and processes.
- Review code for quality, correctness, and efficiency.
- Own day-to-day project delivery, including stand-ups, blocker escalation, task completion, project goals, stakeholder updates, and timelines.
- Act as a subject matter expert who influences technical strategy, roadmaps, standards, and reusable engineering patterns across teams.
- Support live applications through debugging, monitoring, production issue resolution, and on-call support.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- Proficiency in one or more of Java, TypeScript, and Node.js, with willingness to learn the others.
- At least 5 years of experience building high-traffic web applications and deploying them to production with a focus on quality and maintainability.
- Experience working with cloud-based platforms, preferably AWS.
- Experience supporting live applications, including debugging, reading logs, reviewing application dashboards, and identifying and resolving issues.
- Experience writing SQL queries and working with SQL databases such as MySQL and NoSQL databases such as DynamoDB.
- Experience with infrastructure-as-code and deployment tools such as Terraform, Kubernetes, and Helm.
- Experience with code and build tools such as GitLab, CI/CD, Jenkins, and Sonar.
- Experience working in an Agile team and delivering work in time-boxed settings.
- Ability to handle production issues and participate in on-call support for live systems.
- Strong communication, documentation, self-management, estimation, collaboration, and stakeholder-management skills.
- Experience running teams day to day without people-management responsibility.
- Preferred experience with UI design and client-facing data applications.
- Preferred experience in entertainment or online ticketing.
- Familiarity with working across diverse cultural and regulatory environments in Europe, Asia, and South America.
- Understanding of personal use of AI tools such as Claude in the software development lifecycle.
Benefits
- Permanent, full-time position with a 40-hour work week.
- Remote work within the United Kingdom, with travel to London for meetings when required.
- Inclusive work environment with support for balancing work and home life.
- Opportunities for professional development, new experiences, and learning from experienced colleagues.
Tech Stack
Categories
About Ticketmaster
Ticketmaster builds ticketing software and a consumer marketplace for concerts, sports, theater, and other live events. It sells tickets to fans and provides venues, promoters, and teams with enterprise tools for inventory management, seat mapping, access control, and marketing, with revenue largely from transaction fees and enterprise services. Founded in 1976 and now headquartered in Beverly Hills, it operates as a division of Live Nation Entertainment (NYSE: LYV).