Lead Software Engineer (Remote, United Kingdom)
Ticketmaster3 days ago
Remote, United KingdomStaff+
Responsibilities
- Design and develop new systems and enhancements to existing high-traffic, large-scale full-stack applications.
- Build and maintain front-end interfaces, web and API services, data models, data-flow processes, and deployment infrastructure.
- Design peripheral systems for monitoring, alerting, performance metrics, automated builds, and deployments.
- Ensure test coverage, high availability, scalability, low latency, fault tolerance, enterprise standards, and long-term maintainability.
- Create system documentation, onboarding materials, development and troubleshooting runbooks, and improvement recommendations.
- Own solution-design discussions, evaluate tools and technologies, and align systems with broader technical architecture.
- Lead development initiatives, guide and mentor engineers, review code, and help team members learn applications, technologies, and best practices.
- Own day-to-day project delivery by managing blockers, timelines, tasks, agile ceremonies, and stakeholder updates.
- Shape technical standards, practices, strategy, and roadmaps across related teams and represent the team in cross-functional technical decisions.
- Provide production support, including debugging live systems, handling incidents, and participating in on-call support.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- Proficiency in one or more of Java, TypeScript, or Node.js, with willingness to learn the others.
- Proven experience building high-traffic web applications and deploying them to production with a focus on quality and maintainability.
- Experience with cloud-based platforms, preferably AWS.
- Experience supporting live applications, reading logs and dashboards, and diagnosing and resolving issues efficiently.
- Experience writing SQL queries and working with SQL and NoSQL databases such as MySQL and DynamoDB.
- Experience with infrastructure-as-code and deployment tools including Terraform, Kubernetes, and Helm.
- Experience with code and build tools including GitLab, CI/CD, Jenkins, and Sonar.
- Experience working in an Agile team and delivering work in a time-boxed environment.
- Ability to handle production issues and on-call support under pressure.
- Strong communication, documentation, estimation, time-management, collaboration, and stakeholder-management skills.
- Experience running teams day to day without people-management responsibility.
- UI design or client-facing data-application experience is preferred.
- Entertainment or online ticketing industry experience is preferred.
- Familiarity with diverse cultural and regulatory environments across Europe, Asia, and South America is preferred.
- Understanding of personal AI-tool usage, such as Claude or similar tools, in the software development life cycle is preferred.
Benefits
- Permanent, full-time position at 40 hours per week.
- Remote work within the United Kingdom, with travel to London for meetings when required.
- Inclusive work environment with support for work-life balance and professional and personal development.
- Opportunity to work on Ticketmaster systems serving live entertainment clients and millions of fans.
Tech Stack
Categories
About Ticketmaster
Ticketmaster builds ticketing software and a consumer marketplace for concerts, sports, theater, and other live events. It sells tickets to fans and provides venues, promoters, and teams with enterprise tools for inventory management, seat mapping, access control, and marketing, with revenue largely from transaction fees and enterprise services. Founded in 1976 and now headquartered in Beverly Hills, it operates as a division of Live Nation Entertainment (NYSE: LYV).