Senior AJO Technical Consultant
Blue Acorn iCi22 hours ago
Remote, United StatesSenior
Responsibilities
- Build and configure cross-channel Adobe Journey Optimizer journeys with triggers, events, decision nodes, rules, conditions, throttling logic, and real-time event workflows.
- Configure message templates, content fragments, offers, personalization elements, and email, push, SMS, in-app, and custom-channel actions.
- Integrate journey logic with RTCDP segments, AEP datasets, event schemas, identity mappings, consent rules, suppression rules, and business constraints.
- Use AEP Query Service to test journeys, preview events, and validate audience eligibility.
- Translate journey strategy and business requirements into technical designs connecting events, profiles, segments, journeys, messaging, and reporting.
- Conduct QA and validation for triggers, identity matches, profile states, eligibility, fallback logic, message rendering, consent, governance, latency, event volume, and identity stitching.
- Document configurations, runbooks, and deployment guides and provide hands-on support during sprints and UAT cycles.
- Collaborate with Enterprise Architects, RTCDP consultants, AEP consultants, CJA consultants, Adobe teams, and client marketing and CRM teams.
Requirements
- Senior-level expertise with Adobe Journey Optimizer as the core platform.
- Experience integrating AJO with Adobe Experience Platform, Real-Time CDP, and Customer Journey Analytics.
- Experience with event-based triggers, decisioning rules, journey orchestration, identity mappings, consent models, governance, validation, and QA.
- Hands-on experience building triggers, configuring actions, setting rules and constraints, and validating end-to-end journey behavior.
- Exposure to AEP Query Service for event verification and audience testing.
- Experience with AEM Assets and content metadata dependencies.
- Preferred experience with multi-channel messaging systems, MarTech platforms such as Marketo, Salesforce, Braze, or SFMC, and real-time data activation at enterprise scale.
- Familiarity with JSON, APIs, and webhooks.
Benefits
- Full-time, non-temporary employees receive medical, dental, and vision insurance, life insurance, disability coverage, paid time off, 401(k), and additional benefits.
Categories
Solutions Engineering
About Blue Acorn iCi
Blue Acorn iCi is a digital customer-experience and commerce consultancy that designs, builds, and optimizes eCommerce sites, content platforms, and data-driven personalization for consumer brands and retailers. It provides implementation and managed services across analytics and commerce platforms (including Salesforce Commerce Cloud), conversion optimization, and direct-to-consumer enablement. Founded in 2008 and headquartered in Charleston, South Carolina, it operates as an Infosys company serving North American and global clients.