4 days ago
Sibiu, Romania +2 moreMid Level
Responsibilities
- Develop and continuously enhance the Genesys-based AI-enabled, multichannel contact center platform.
- Design and implement backend services, APIs, and integrations between the contact center platform and banking systems.
- Own scalability, high availability, security, and operational resilience for the platform.
- Enhance SIP/VoIP, routing, and integration architectures.
- Ensure code quality, automated testing, stable deployments, and CI/CD practices.
- Provide third-level support for critical production incidents.
- Manage implementations from design and development through testing and go-live.
- Coordinate with external service providers, Product Owners, Architecture, Operations, and SRE teams.
- Translate business requirements into technical solutions and support regulatory and governance compliance.
- Participate in architecture boards, technical decisions, innovation, and continuous platform evolution.
Requirements
- Bachelor's degree in computer science, Information Systems, or a related field.
- At least four years of experience working with Java and Spring Boot.
- Hands-on experience with contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms.
- Strong backend development, API design, and system integration knowledge.
- Strong database knowledge, particularly Oracle.
- Practical experience with Unix/Linux systems, Apache or Tomcat web servers, CI/CD pipelines, and DevOps practices.
- Understanding of networking and security, including TLS and encryption, as well as high-availability and scaling architectures.
- Experience with AI-enabled cloud contact center solutions, regulated environments or banking, GCP, observability, monitoring, and KPI management is preferred.
Tech Stack
Categories
About NTT DATA
NTT DATA is a Tokyo‑headquartered, publicly traded IT services firm within the NTT Group. It provides consulting, application development, system integration, cloud and enterprise application services, and managed/outsourcing services for large enterprises and public-sector organizations. The company operates in more than 50 countries and is listed on the Tokyo Stock Exchange.