20 hours ago
Remote, United StatesSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build AI applications using Claude, the Anthropic API, LLM platforms, prompt and context engineering, RAG, structured outputs, tool use, and multi-step orchestration.
- Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, identity systems, document repositories, databases, and AI services.
- Create prototypes, demonstrations, proof-of-concepts, reusable implementation patterns, prompt libraries, integrations, and deployment assets.
- Develop evaluation approaches covering relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.
- Implement safeguards for sensitive data, permissions, prompt injection, unsafe tool use, human oversight, and unintended model behavior.
- Troubleshoot and optimize model inputs and outputs, retrieval pipelines, API reliability, permissions, data quality, performance, latency, usage, and cost.
- Collaborate with customers, consultants, product teams, data engineers, AI/ML engineers, ServiceNow teams, and the AI Center of Excellence.
- Contribute reusable assets, platform features, Agent Packs, delivery playbooks, and product feedback to NewRocket’s AI platforms.
Requirements
- At least 8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Understanding of prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional services.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize effectively, and operate in fast-moving customer environments.
- Ability to travel approximately 25%.
- Preferred experience includes the Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy or partner training, Model Context Protocol, and Claude enterprise capabilities.
- ServiceNow development or implementation experience, including scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and workflow data models, is strongly preferred.
- Preferred experience includes vector databases, document ingestion, chunking, retrieval strategies, LangChain, LangGraph, LlamaIndex, Semantic Kernel, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, Docker, SQL, Git, CI/CD, and infrastructure-as-code.
Benefits
- Remote work with approximately 25% travel; the overview also describes travel as approximately 70%, creating an inconsistency in the posting.
- Equal opportunity and affirmative action workplace committed to diversity and inclusion.
- Reasonable workplace accommodations are available for individuals with disabilities.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.