2 months ago
Remote, United States or Chicago, IL, USAMid Level / Senior
Responsibilities
- Troubleshoot complex code, client integrations, bugs, performance bottlenecks, and configuration issues.
- Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback.
- Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health.
- Create alerts, monitors, and runbooks to identify issues proactively.
- Support enterprise partners during incidents involving critical applications and infrastructure.
Requirements
- At least 3 years of experience in technical client-facing support engineering, solutions engineering, or software development.
- Strong understanding of REST APIs, SDKs, WebSockets, and webhooks.
- Ability to write SQL queries to retrieve and analyze data from internal databases.
- Proficiency in one or more common programming languages, preferably Python, JavaScript/TypeScript, Golang, or Rust.
- Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
- Ability to explain technical issues clearly to technical and non-technical stakeholders.
- Preferred: experience with Docker, Kubernetes, and other infrastructure components; fintech or SaaS experience; and basic blockchain, crypto, or Web3 knowledge.
Benefits
- zerohash covers roughly 100% of employee healthcare premiums and a portion of spouse/children premiums for U.S. employees.
- Vision and dental insurance are available in the U.S.
- Opportunity to earn equity.
- Maternity and paternity leave is available after 6 months.
- WeWork All Access Membership.
- Work-from-home yearly stipend.
- Learning and development yearly stipend after 6 months.
Categories
Solutions Engineering
About Zero Hash
Zero Hash provides API-based crypto, stablecoin and tokenized-asset infrastructure for fintechs, brokerages, and consumer platforms, covering custody, liquidity, on/off-ramps and settlement. It sells B2B embedded services and compliance tooling so clients can add trading, payments, and payouts without handling digital-asset regulation directly. Founded in 2017 and headquartered in Chicago, it is privately held and powers brands such as Interactive Brokers, Stripe and DraftKings across U.S. and international markets.