21 hours ago
London, United KingdomStaff+
Responsibilities
- Set technical direction for conversational AI across client servicing and determine what to build, buy, deepen with a platform partner, or avoid automating.
- Lead the API integration roadmap for account, position, transaction, fee, and funding data, including read paths, write-back, audit information, latency, freshness, and stale-data behavior.
- Own architecture, access design, and governance for automated decisions in partnership with InfoSec and Data Protection.
- Define controls for decision thresholds, accuracy evidence, approvals, and change management that meet Risk and Internal Audit standards.
- Secure engineering capacity across roadmaps, lead expansion into new channels, and orchestrate automation across voice, back office, and outbound.
- Manage the senior relationship with the strategic platform partner, including commitments, delivery capacity, scope, and escalations.
- Transition capabilities into live ownership and own the program economics to a standard accepted by Finance.
- Build the function, including the Conversational AI manager responsible for live performance and day-to-day platform partner operations.
Requirements
- Experience owning technical architecture and making product decisions, with credibility in design reviews and board materials.
- Delivered API or platform integration work in a regulated financial services environment where access control, data protection, and auditability were material constraints.
- Practical production experience with LLM-based agent systems, including tool use, retrieval, evaluation, guardrails, latency, and incorrect-answer risks.
- Experience selecting and managing a strategic technology partner and holding the partner accountable to commitments.
- Demonstrated ability to influence roadmaps in a matrixed or decentralized organization.
- Awareness of IG’s regulatory context, including Consumer Duty outcomes and vulnerable-client needs in automated decisioning.
- People leadership experience or clear evidence of readiness for people leadership.
- Contact-center or client-servicing transformation experience is desirable.
- Trading, brokerage, leveraged-product, or enterprise AI deployment experience is desirable.
Categories
About IG Group
IG Group is a London‑headquartered, publicly traded online brokerage founded in 1974. It builds multi‑asset trading platforms for retail and professional clients, offering financial spread betting, CFDs, forex, share dealing, and crypto, with revenues from spreads, commissions, and financing. The company is listed on the London Stock Exchange and operates globally under the IG brand, serving traders across Europe, Asia‑Pacific, and North America.