16 days ago
London, United KingdomStaff+
Responsibilities
- Own end-to-end delivery, maintenance, and continuous improvement of ServiceNow modules supporting Information Security processes.
- Enable and enhance workflows for Machine Identity Protection, digital certificates/PKI, Illumio Network Segmentation, Vulnerability Response, and related security processes.
- Gather requirements, map current and target-state processes, write user stories and acceptance criteria, and translate stakeholder needs into platform solutions.
- Develop and maintain ServiceNow business rules, UI policies, workflows, dashboards, access controls, and other platform configurations using JavaScript and native ServiceNow capabilities.
- Configure and test enhancements, coordinate user acceptance testing, and manage controlled production releases.
- Monitor platform performance, data quality, CMDB integrity, and secure access management.
- Provide day-to-day ServiceNow user support for queries, requests, and incidents in line with service levels.
- Coordinate with U.S. colleagues, offshore support teams, business and technology stakeholders, security teams, and external vendors.
- Maintain technical and process documentation aligned with ITIL, CMDB, and ServiceNow best practices.
Requirements
- At least 7 years of ServiceNow experience.
- Hands-on experience implementing, configuring, and developing ServiceNow business rules, UI policies, workflows, and access controls.
- Proficiency in JavaScript within ServiceNow and understanding of platform architecture and scoped applications.
- Working knowledge of ITIL service management and CMDB design, data quality, and governance.
- Ability to elicit business requirements, map processes, and write clear user stories and acceptance criteria.
- Strong written and verbal communication skills for engaging business, technology, and security stakeholders.
- Experience working in distributed, cross-regional delivery models with offshore teams and third-party vendors.
- Preferred certifications include ServiceNow CSA, CAD, or a relevant Certified Implementation Specialist credential.
- Preferred experience with ServiceNow Vulnerability Response and integrations with scanning or asset discovery tools.
- Familiarity with Illumio or comparable micro-segmentation platforms and certificate lifecycle tools such as Venafi or CyberArk.
- Preferred experience in financial services or another regulated environment with formal change and audit controls.
- ITIL Foundation certification or an equivalent recognized service management qualification is preferred.
- Exposure to Agile delivery practices and backlog management using ServiceNow ITBM/SPM or Jira.
Tech Stack
Categories
About Jefferies
Jefferies is a global investment banking and capital markets firm serving corporations, financial institutions, governments, and individuals with M&A advisory, underwriting, sales and trading, research, and wealth management. Founded in 1962 and headquartered in New York, it operates from 40+ offices worldwide. The firm earns fees and trading revenues and is owned by publicly traded Jefferies Financial Group (NYSE: JEF).