9 months ago
New York, NY, USAMid Level
Base Salary
$110k - $130k/yr
Responsibilities
- Work independently with new customers through video calls, email, and live chat to support successful Attio adoption.
- Design scalable onboarding programs, including user guides, documentation, onboarding emails, and office hours.
- Identify opportunities to expand Attio’s impact and footprint and collaborate with Sales and Customer Success on growth.
- Partner with Support and Engineering to address and resolve customer product issues.
- Gather customer feedback and insights to support continuous product improvement.
Requirements
- Experience deploying, selling, or managing complex products or services in a direct customer-facing capacity.
- Experience using technology to solve customer business problems.
- Experience designing and explaining solutions using SaaS concepts such as APIs and JSON.
- Experience integrating systems with code or iPaaS solutions such as Zapier, Tray.ai, or IFTTT.
- Some professional or academic experience with at least one programming or query language, such as JavaScript, Python, or SQL.
- Ability to work independently in an unstructured, fast-paced environment with shifting priorities.
- Strong customer communication, critical thinking, analytical problem-solving, technical, no-code, and basic programming skills.
Tech Stack
Categories
Solutions Engineering
