about 4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
Base Salary
$150k - $280k/yr
Responsibilities
- Automate existing operational processes by shadowing the help desk and identifying repetitive requests.
- Deploy and tune AI agents to resolve common employee requests without human intervention.
- Build workflows for onboarding, offboarding, and access/software provisioning.
- Automate ticket triage, routing, and escalation processes.
- Maintain an accurate, agent-ready knowledge base.
- Track impact metrics such as deflection rate, resolution time, and satisfaction.
- Lead identity and access infrastructure initiatives including SSO consolidation and RBAC.
- Drive SaaS and device governance to standardize policies and eliminate shadow IT.
- Own day-to-day automation operations and maintain Serval workflows.
- Support security and compliance execution through access reviews and audit evidence gathering.
Requirements
- 2+ years of experience in automation engineering, IT operations, or a related role.
- A degree in Computer Science or a related technical field, or equivalent practical experience.
- Experience with identity management tools like Okta, SAML, SCIM, and endpoint management.
- Strong understanding of SSO consolidation, RBAC, and provisioning automation.
- Ability to make sound judgment calls and communicate effectively across the company.
- Motivated by ownership and eager to build and define systems.
Benefits
- Be a key player in shaping the success of the product and company.
- Opportunity to grow rapidly with the company while building a new AI product offering.
- Join a culture that values innovation, ownership, accountability, and fun.