3 months ago
Responsibilities
- Build and extend platforms that improve system reliability across the company.
- Standardize reliability tools across multiple platforms and organizations.
- Triage, coordinate, and lead stabilization during Sev 0–1 incidents.
- Serve as primary on-call for Tier 0 services, including incident command and escalation leadership.
- Drive platform-wide reliability improvements, shared operational tooling, and deploy-safety patterns.
- Use AI-driven systems to improve signal detection, reduce noise, and accelerate root cause analysis.
- Design and implement progressive delivery, automated rollback, and deployment guardrails.
- Participate in primary platform on-call for 12 hours per day, one week every few weeks depending on team size.
Requirements
- At least 5 years of software development experience.
- Experience running production on-call for high-availability systems.
- Technical initiative and leadership on backend- or platform-focused projects.
- Familiarity with AI-driven tooling for observability, incident analysis, or automation.
- Strong incident management skills, including structured triage, mitigation, and blameless postmortems.
- Fluency with CI/CD pipelines, progressive rollout strategies, and rollback automation.
- Expertise building and tuning monitoring and observability alerts for uptime, error rates, latency regression, and resource exhaustion.
- Ability to create and maintain evidence-based maturity assessments using trailing 90-day data windows.
- Comfort with vendor and dependency management, including maintaining validated escalation contacts reachable within five minutes.
- Curiosity, autonomy, accountability, and a desire to grow as an engineer.
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning benefits
- Globally distributed work across multiple time zones
Tech Stack
Categories
DevOpsSite Reliability
About Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.