Solutions Engineering Lead, International Upmarket Customers
Toast, Inc.Responsibilities
- Run tailored demos and customer labs for international upmarket deals, including maintaining demo data, lab configurations, resets, success criteria, issue tracking, and escalations.
- Own technical outcomes from discovery through procurement, handoff, implementation, and go-live.
- Architect integrations involving ERP, payroll, HR, inventory, loyalty, gift cards, kiosks, delivery, networking, hardware, multi-entity structures, franchises, and data migration.
- Lead security questionnaires, PCI DSS scoping discussions, privacy and compliance reviews, and technical sections of RFPs.
- Write actionable BRDs and solution documentation, present product roadmaps accurately, and communicate tradeoffs and product gaps to product and sales leadership.
- Partner with sales on outcome-based business cases and build trusted relationships with customer IT and operations leaders.
- Define the International upmarket Solutions Engineering engagement model, reusable demo and RFP assets, reference architectures, and BRD standards.
- Help define, hire, mentor, and develop the International upmarket Solutions Engineering team.
Requirements
- 7+ years of experience in solutions architecture, solutions engineering, or technical consulting, including at least 4 years supporting mid-market or enterprise deals with 6- to 12+-month sales cycles and buying committees.
- Demonstrated success running tailored demos and complex labs or pilots through signed decisions and go-live.
- Experience serving multi-location operators in hospitality, retail, or payments technology.
- Ability to build and maintain demo and lab environments and adapt them for different markets.
- Fluency in REST APIs, webhooks, authentication, and data flows, with the ability to read API documentation and test assumptions; coding is not required.
- Knowledge of PCI DSS scope and privacy regimes including UK GDPR, PIPEDA, and the Australian Privacy Act.
- Strong technical writing, executive presence, customer communication, and ability to manage security reviews and technical requirements.
- Experience mentoring or leading Solutions Engineers, or building a presales process from scratch.
- International experience across multiple markets or regulatory regimes and willingness to travel 30% or more across the UK & Ireland, Canada, and Australia.
- Preferred qualifications include enterprise POS or hospitality platform experience, ERP/HR/workforce management integration experience, and MEDDPICC familiarity.
Benefits
- Competitive total rewards including base salary, potential overtime, bonus or commissions where eligible, equity, and benefits.
- Hybrid work model with regional in-office expectations and flexibility to meet changing employee needs.
- Role involves 30%+ travel across the UK & Ireland, Canada, and Australia.
- Toast provides accessibility accommodations throughout the hiring process.
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About Toast, Inc.
Bottom Line – Solving business problems and generating positive growth is our jam! We are focused on helping purpose-driven brands make a positive impact with predictable Inbound Growth Programs. As a small business, we get it. Growing pains are genuine for many companies in today’s evolving digital landscape. Standing apart from your competition, connecting with your customers, predictably hitting your goals, and scaling are becoming more challenging as local and global markets expand. But it's not impossible. Digging into the unique challenges your business encounters, we analyze every detail and identify opportunities to grow. Our conversational framework is based on data, mixed with beautiful design, story-telling, and smothered in personality to craft marketing and sales strategies that make it all happen. Do you want to transform your company into a crave-worthy brand that new and existing customers will love and promote? Let's Get Cookin'!