Solutions Engineer
Toast, Inc.Responsibilities
- Assist Sales teams with product presentations and demonstrations for prospects.
- Explain Toast’s complete solution and value to different buying personas.
- Develop subject matter expertise in Toast products, application software, technologies, integrated partners, and product roadmap.
- Provide regional product expertise and training to Sales Enablement.
- Communicate product-market gaps to Toast Product teams to guide strategic investments.
- Attend trade shows and other events as a Toast brand ambassador.
- Coordinate with Product Management, Sales Enablement, Marketing, onboarding, and delivery teams.
- Drive cross-functional collaboration to ensure sales-process expectations are met during delivery.
- Consult with restaurant and hospitality prospects using industry knowledge.
- Travel nationwide and to customer sites as needed.
Requirements
- Strong executive presentation skills and the ability to explain complex products and ideas clearly.
- Ability to manage complex customer communications while maintaining customer satisfaction.
- Strong understanding of APIs; coding skills are not required.
- At least 3 years of sales experience in a closing or closing-support role within the restaurant or hospitality segment.
- Collaborative approach with strong problem-solving and troubleshooting skills.
- Experience with cloud POS systems, ideally in the restaurant, hospitality, or related industry.
- Willingness to perform nationwide travel.
- Hospitality experience is preferred.
- Experience with Toast POS in sales, implementation, training, or support is preferred.
- Experience with multi-location brands, enterprise or franchise IT systems, or complex organizational structures is highly desirable.
- Ability to work independently with minimal supervision.
Benefits
- Hybrid, Toronto-based work arrangement with in-person collaboration and travel to customer sites or nationwide as needed.
- Competitive compensation and benefits package including cash compensation where eligible, equity, and benefits.
- Accessible and inclusive hiring process with reasonable accommodations available.
Categories
About Toast, Inc.
Bottom Line – Solving business problems and generating positive growth is our jam! We are focused on helping purpose-driven brands make a positive impact with predictable Inbound Growth Programs. As a small business, we get it. Growing pains are genuine for many companies in today’s evolving digital landscape. Standing apart from your competition, connecting with your customers, predictably hitting your goals, and scaling are becoming more challenging as local and global markets expand. But it's not impossible. Digging into the unique challenges your business encounters, we analyze every detail and identify opportunities to grow. Our conversational framework is based on data, mixed with beautiful design, story-telling, and smothered in personality to craft marketing and sales strategies that make it all happen. Do you want to transform your company into a crave-worthy brand that new and existing customers will love and promote? Let's Get Cookin'!