3 months ago
Mexico City, MexicoMid Level / Senior
Responsibilities
- Meet regularly with customers to understand their processes, identify opportunities, and translate business needs into technology solutions.
- Design, develop, and iterate on MVPs of conversational agents using AI technologies and validate hypotheses with customers in short cycles.
- Build maintainable and scalable software on a common platform supporting multiple conversational solutions.
- Collaborate with Engineering, Product, and other Product Engineers to define technical and functional strategies.
- Make technical decisions balancing speed of execution, scalability, and maintainability.
- Participate in code reviews, architecture design, and continuous improvement of the team’s engineering practices.
Requirements
- 4–6 years of experience as a Software Engineer actively designing, developing, and deploying software products.
- Experience building high-scale B2B or B2C products or platforms used by high volumes of users or transactions.
- Experience defining features and/or working closely with Product teams in agile contexts.
- Demonstrated experience designing scalable solutions and making technical decisions involving speed, maintainability, and scalability trade-offs.
- Excellent communication skills for working with both technical stakeholders and customers.
- Ability to operate in ambiguous contexts, prioritize autonomously, and turn open-ended problems into concrete solutions.
- Motivation to build AI-powered products.
- Preferred: experience with LLM-based products, conversational agents, or AI systems.
- Preferred: experience building products from the early 0-to-1 stage, conducting customer discovery, or participating in product conversations.
- Preferred: experience at high-growth startups or technology companies with large-scale products.
- Preferred: experience with distributed systems, APIs, cloud architectures, or highly available platforms.
- Preferred: experience working with agile methodologies and multidisciplinary teams.
Benefits
- The role requires working 50% of the time in person at the company’s offices in Polanco, Mexico City.
Categories
AI ApplicationsProduct Engineering
About Toku
Toku builds a SaaS platform for payment operations and automated collections for businesses in Latin America. It combines local payment infrastructure (Chile, Mexico, Brazil) with AI agents that contact customers, process payments, reconcile invoices, and handle account support, with integrations to ERP/CRM systems. Founded in 2020 and headquartered in Santiago, it is privately held and certified ISO 27001 and PCI DSS Level 1.