3 hours ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Lead and facilitate requirements, design, technical deep-dive, design walkthrough, sprint playback, defect triage, and technical status sessions.
- Drive configuration, scripting, Flow Designer flows, integrations, unit and system testing, update set/application repository migration, and release hygiene.
- Deliver HAM capabilities covering asset lifecycle management, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audits, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery and normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Design HAM/SAM solutions on the customer's existing CMDB/ITOM footprint using Discovery, CSDM, IRE, and endpoint/discovery integrations without degrading data quality.
- Provide estimates, identify risks, manage dependencies, set development standards, review supporting developers, and coordinate onsite/offshore teams.
Requirements
- 8+ years of hands-on ServiceNow platform experience, including 3+ years focused on ITAM HAM/SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered end-to-end from design through hypercare.
- Strong platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live environments.
- Ability to independently facilitate workshops, defend design decisions, and manage customer technical stakeholders with minimal supervision.
- Strong verbal and written English communication skills and comfort presenting to customer architects and program leadership.
- ServiceNow CSA certification and at least one of CIS-HAM or CIS-SAM; both are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred, as are certifications current on recent platform releases.
- Experience in financial services or public sector ITAM, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped application delivery is desirable.
- Ability to present prior HAM/SAM implementations and respond to scenario-based technical assessment questions.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.