2 months ago
Pune, IndiaSenior
Responsibilities
- Translate HAM/SAM requirements into solution designs, user stories, build specifications, and defensible architecture decisions.
- Lead and facilitate requirements, design, technical deep-dive, design walkthrough, sprint playback, defect triage, and technical status sessions.
- Drive configuration, scripting, Flow Designer flows, integrations, unit and system testing, update set/application repository migration, and release hygiene.
- Deliver HAM capabilities covering asset lifecycle management, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audits, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery and normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Design HAM/SAM solutions on the customer's existing CMDB/ITOM footprint using Discovery, CSDM, IRE, and endpoint/discovery integrations without degrading data quality.
- Provide estimates, identify risks, manage dependencies, set development standards, review supporting developers, and coordinate onsite/offshore teams.
Requirements
- 8+ years of hands-on ServiceNow platform experience, including 3+ years focused on ITAM HAM/SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered end-to-end from design through hypercare.
- Strong platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, and reconciliation in mature live environments.
- Ability to independently facilitate workshops, defend design decisions, and manage customer technical stakeholders with minimal supervision.
- Strong verbal and written English communication skills and comfort presenting to customer architects and program leadership.
- ServiceNow CSA certification and at least one of CIS-HAM or CIS-SAM; both are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred, as are certifications current on recent platform releases.
- Experience in financial services or public sector ITAM, SaaS license management, procurement/ERP integrations, or App Engine and custom scoped application delivery is desirable.
- Ability to present prior HAM/SAM implementations and respond to scenario-based technical assessment questions.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.