NICE

Senior Professional Services Engineer, Actimize (Implementation Engineer)

NICE
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11 hours ago
Pune, IndiaSenior

Responsibilities

  • Develop, configure, and customize Actimize software features and functionality according to design documents and enterprise software standards.
  • Work with architects, business analysts, customer teams, and implementers to understand requirements and design and implement customer solutions.
  • Perform SQL and database development involving large volumes of data in complex Oracle or MS SQL environments.
  • Plan and perform unit and functionality testing, debug implementations, and ensure designs meet customer needs.
  • Support customers by resolving functionality problems and interface with R&D, Professional Services, and Customer Support groups.
  • Complete complex implementation tasks independently in a global, multidisciplinary, and matrixed environment.
  • Occasionally work at client sites or across different time zones.

Requirements

  • Hands-on experience with SQL and handling large volumes of data.
  • Experience developing in complex Oracle or MS SQL database environments.
  • Strong debugging, analytical, problem-solving, communication, and self-learning skills.
  • Exposure to application servers, HTML, JavaScript, CSS, Unix, and basic Unix commands.
  • Familiarity with object-oriented programming concepts and coding concepts for scalable, multi-user, secure software.
  • Ability to develop and configure enterprise-grade software features independently with strong attention to detail and task-planning skills.
  • High-level written and verbal English and experience operating in a global environment.
  • Actimize knowledge or development experience is advantageous.
  • Professional services or implementation experience is advantageous.

Benefits

  • NiCE-FLEX hybrid work model with two days in the office and three days remote each week.
  • Opportunities to learn and grow within a global company, with internal career opportunities across roles, disciplines, domains, and locations.
  • Occasional client-site and different-time-zone work may be required.

Tech Stack

CSSHTMLJavaScriptMicrosoft SQL ServerSQL

Categories

Solutions Engineering
NICE

About NICE

10,000+ employees

NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.

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