Customer Technical Architect
LogicMonitor1 day ago
Pune, IndiaSenior
Responsibilities
- Serve as the primary technical point of contact and trusted advisor for strategic enterprise accounts.
- Design scalable observability architectures and conduct executive architecture reviews, health checks, and strategic planning sessions.
- Architect and implement observability strategies for agentic AI, autonomous agent networks, and LLM-backed applications.
- Define performance and reliability metrics for AI agents, including execution accuracy, tool latency, token consumption, and agent communication paths.
- Support pre- and post-migration observability strategies for AWS, Azure, GCP, and hybrid cloud environments.
- Design telemetry architectures across multi-cloud, Kubernetes, containerized, edge, and Internet infrastructure environments.
- Advise on BGP, DNS, TCP/IP, ISP routing, CDN performance, HTTP/3, SSL/TLS, and digital experience challenges.
- Guide custom API integrations, automation workflows, monitoring pipelines, and infrastructure-as-code implementations.
- Deliver technical workshops, enablement sessions, and product demonstrations for customer engineering and operations teams.
- Represent customer feedback to Product, Engineering, and AI R&D teams and author technical documentation and thought leadership content.
Requirements
- 6+ years of experience in senior customer-facing technical roles such as Customer Technical Architect, Principal Solutions Architect, Principal Customer Success Engineer, or Lead Technical Account Manager.
- Experience supporting large global enterprises, Fortune 500 companies, or Global 2000 accounts through complex cloud and digital transformations.
- Hands-on experience or deep understanding of agentic AI workflows, multi-agent frameworks, and LLM-driven architectures.
- Exposure to Model Context Protocol, custom tool-calling interfaces, and agentic API integrations.
- Experience tracking AI-specific telemetry such as execution loops, context degradation, tool response latency, token consumption, model drift, and safety guardrails.
- Experience leading enterprise cloud migration observability initiatives, including application and latency monitoring during cloud-native or Kubernetes migrations.
- Expert-level knowledge of Internet infrastructure and network pathing, including BGP, ISP routing, DNS, HTTP/3, SSL/TLS, and CDN distribution networks.
- Understanding of AWS, Azure, GCP, multi-cloud architectures, and cloud-native application deployment models.
- Strong expertise in REST, GraphQL, webhooks, data pipelines, and modern integration patterns.
- Hands-on scripting ability in Python, Bash, Go, or JavaScript/TypeScript.
- Familiarity with Terraform, Ansible, ServiceNow, PagerDuty, Jira, and Slack.
- Strong written, verbal, technical writing, analytical, troubleshooting, and executive communication skills.
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
- Willingness to travel periodically for executive engagements, architectural workshops, or onsite enablement.
Benefits
- The position is located in Pune, India, with work coordinated through a major technology center.
- Periodic travel is required for key executive engagements, architectural workshops, and onsite enablement.
- The company highlights employee recognition, inclusive culture, and Great Place To Work certification.
Tech Stack
Categories
Solutions Engineering
About LogicMonitor
LogicMonitor provides an AI-first observability and IT infrastructure monitoring platform delivered as SaaS for enterprises and managed service providers. It unifies monitoring across data centers and public clouds (AWS, Azure, GCP), networks, servers, databases, virtualization, and logs, with alerting, dashboards, and incident workflows sold by subscription. Founded in 2007 and headquartered in Santa Barbara, California, LogicMonitor is privately held and owned by Vista Equity Partners.