Lead Software Engineer – ServiceNow
Blue YonderResponsibilities
- Lead end-to-end ServiceNow implementations, enhancements, and ITSM-focused platform solutions.
- Design, develop, and support ServiceNow applications, workflows, customizations, and integrations.
- Implement and maintain CMDB, Discovery, Hardware Asset Management, Software Asset Management, and HR Service Delivery solutions.
- Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and third-party technologies.
- Use Postman, JSON/XML, API testing, troubleshooting, and validation techniques to deliver reliable integrations.
- Implement AI-driven use cases with Now Assist, AI Agents, and Virtual Agent capabilities.
- Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
- Manage Data Sources, Import Sets, and Transform Maps, and develop reports and dashboards.
- Analyze business requirements and translate them into scalable ServiceNow solutions.
- Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
- Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
- Mentor developers, lead knowledge-sharing sessions, and collaborate with architects, product owners, business stakeholders, and cross-functional teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 10+ years of overall IT experience and 7+ years of hands-on ServiceNow development, administration, and implementation experience.
- Strong expertise in ServiceNow platform development and ITSM implementation.
- Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
- Experience with CMDB, Discovery, HAM, SAM, and HRSD modules.
- Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
- Strong experience with Data Sources, Import Sets, Transform Maps, reports, and dashboards.
- Excellent problem-solving, communication, stakeholder management, and leadership skills.
- Proven experience mentoring technical teams and driving best practices.
- ServiceNow Certified System Administrator certification is mandatory.
- Certified Implementation Specialist – ITSM certification is mandatory.
Tech Stack
Categories
About Blue Yonder
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today. Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.