Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow6 hours ago
Remote, United Kingdom or London, United KingdomStaff+
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
- Work alongside customers in the field to adapt, deploy, and iterate on solutions in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer engagements.
- Integrate solutions with legacy systems and deliver safely in ambiguous, high-stakes enterprise environments.
- Provide field-tested feedback to platform and product teams and influence product strategy and internal tooling.
- Debug distributed systems, tune latency, implement monitoring, and deliver resilient and scalable systems.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Proven ability to design and implement AI-native software in production environments.
- Strong backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with REST or GraphQL APIs, distributed systems, performance tuning, and observability.
- Foundational experience with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, and SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience deploying in AWS, Azure, or GCP using CI/CD, containers, and infrastructure-as-code.
- Ability to contribute to shared SDKs, developer tools, reusable AI scaffolds, and platform improvements.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Ability to travel up to 30% and work directly with customer teams.
- Preferred: experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred: production deployment experience in secure, regulated enterprise environments and contributions to developer-experience tooling or frameworks.
Benefits
- Regular employee position in the EMEA region.
- Flexible or remote work persona, subject to assigned work location and eligibility.
- Up to 30% travel to embed onsite with customers.
- ServiceNow provides an accessible and inclusive application experience with reasonable accommodations available.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.