Forward Deployed Engineer (AI Consultant / AI Engineer) - AI Product Development Section , Enterprise Solution Development Department , Group Sales Division (GSD)
Rakuten15 hours ago
Tokyo, JapanMid Level
Responsibilities
- Interview customers and organize business processes, challenges, constraints, and current and target operating states.
- Define and prioritize AI use cases, project objectives, KPIs, scope, requirements, and success criteria.
- Build consensus with customers and internal stakeholders and manage project plans, schedules, tasks, issues, risks, and priorities.
- Design AI-agent workflows, prompts, tools, and skills, and implement prototypes using coding tools.
- Conduct hypothesis testing, evaluation, operational testing, debugging, QA, release activities, and post-deployment problem-solving.
- Provide user onboarding, training, adoption support, effectiveness measurement, and follow-up improvements.
- Share and standardize project insights, templates, components, and best practices into reusable delivery mechanisms.
Requirements
- Experience creating business documents, conducting customer interviews, facilitating meetings, forming and testing issue hypotheses, managing projects, completing projects, and supporting knowledge transfer and adoption.
- Ability to logically structure complex information and explain it clearly to stakeholders.
- Basic knowledge of LLM mechanisms, prompt engineering, AI-agent design patterns, RAG, AI ethics, security, confidential-information handling, and business AI use cases.
- Experience using AI for operational efficiency or problem-solving in work, studies, or personal projects.
- Experience designing or implementing AI agents and using AI-agent platforms and coding tools.
- Programming experience with Python or TypeScript, plus knowledge and experience with API integration, data processing, error handling, version control, operational testing, debugging, or quality assurance.
- Experience documenting designs, implementation methods, and verification results for other team members.
- TOEIC score of 800 or higher, equivalent English proficiency, or a degree from a university in an English-speaking country; proof is required by the time of the job offer.
- Fluent Japanese communication skills and advanced English proficiency are indicated in the language requirements.
Benefits
- Based at the Futako Tamagawa Rise Office.
- Domestic and international business trips and transfers may be required.
- Training and on-the-job learning are provided, and candidates are not required to have practical experience in every listed area at joining.
- If applicants lack an English score or certificate, the company may guide them to take its TOEIC IP test during the selection process.
Tech Stack
Categories
Forward Deployed
About Rakuten
Rakuten Group builds e-commerce marketplaces, financial services (credit cards, payments, banking, securities), and digital/communications offerings for consumers and merchants worldwide. It monetizes through transaction fees, financial services income, advertising, and mobile subscriptions; flagship businesses include Rakuten Ichiba, Rakuten Card, and Rakuten Mobile. Founded in 1997 and headquartered in Setagaya, Tokyo, the company is publicly listed on the Tokyo Stock Exchange and operates across many countries and regions.