Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircall.io, Inc.4 hours ago
Madrid, SpainSenior
Responsibilities
- Own sustained technical relationships with strategic global accounts and serve as the trusted advisor on agentic AI strategy.
- Partner with Key Account Managers on account plans, expansion pipelines, use-case roadmaps, and revenue growth.
- Discover, qualify, prioritize, design, and deploy automation use cases across customer teams.
- Design, build, and troubleshoot integrations using APIs, webhooks, scripting, low-code orchestration platforms, and CRM automation tools.
- Configure and optimize AI Agents, including intents, prompts, actions, guardrails, evaluations, monitoring, and performance metrics.
- Lead complex cross-functional deployments by defining timelines, aligning stakeholders, managing accountability, and delivering within scope.
- Collaborate with Engineering, Product, Customer Success, Sales, Solutions, and GTM leadership to resolve blockers and feed field learnings into product strategy.
- Create reusable templates, playbooks, reference architectures, and expansion frameworks.
- Mentor Forward Deployed Engineers, run workshops, document best practices, and enable system integrators and channel partners.
- Track customer outcomes including time-to-first-value, containment, AHT, CSAT, ARR, and NRR.
Requirements
- 6+ years of experience in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services.
- Experience owning strategic or enterprise customer relationships as a technical authority with senior VP or C-suite stakeholders.
- Experience running account-based motions in partnership with sales or account management.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Proficiency in JavaScript and/or Python for building, customizing, and debugging integrations.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Experience leading complex cross-functional programs with Engineering, Product, and Customer Success.
- Excellent communication and stakeholder management skills across technical and business audiences.
- Experience with MCP Servers is an advantage.
- Experience with telephony, voice, or contact center systems such as SIP, WebRTC, call routing, containment, or AHT is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a people-focused environment.
- Fast-learning, entrepreneurial, and collaborative team culture.
- Multicultural environment with more than 45 nationalities.
Tech Stack
Categories
Forward Deployed