3 months ago
Buenos Aires, Argentina +3 moreSenior
Responsibilities
- Own difficult customer production problems across APIs, integrations, customer-side JavaScript, agent behavior, and data.
- Work directly with customers, including joining calls to diagnose and resolve issues quickly.
- Debug prompts, knowledge bases, configurations, and models in AI-agent workflows under real traffic.
- Build automation, tools, and runbooks that prevent recurring issues and improve team self-service.
- Provide structured, metrics-backed feedback to Product and surface recurring patterns for product improvements.
- Create clean reproductions and escalate genuine product bugs, infrastructure issues, and outages.
- Document solutions and raise the broader team’s ability to resolve similar problems.
Requirements
- Experience solving ambiguous technical problems end to end using customer reports, logs, and code.
- Comfort communicating directly with customers and resolving issues collaboratively.
- Fluency with AI agents, prompts, LLM workflows, knowledge bases, intent classification, and retrieval.
- Working familiarity with Node.js, TypeScript, React, Express, JavaScript, and backend services, or the ability to ramp quickly.
- Ability to write diagnostic SQL against PostgreSQL and navigate customer-side browser code.
- Fluency with AI coding tools such as Claude Code or equivalent.
- Ability to identify automation opportunities, create internal tools, and drive fixes without an established process.
- Preferred experience with Grafana, Honeycomb, Sentry, or internal tooling that converts manual work into systems.
- Ecommerce or direct-to-consumer experience is a plus but is not required.
Benefits
- Fully distributed, global, async-first work environment.
- Great salary plus equity or stock grants.
- Learning budget.
- Premium ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable accounts for employees.
- Quarterly budget for additional AI tools.
- Autonomy, substantial ownership, and a path toward forward-deployed or platform engineering work.
Tech Stack
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