Responsibilities
- Collaborate with Customer Success, R&D, Sales Engineering, and other technical teams.
- Provide subject matter expertise and own a mission-critical technical topic.
- Create deliverables, assets, reference models, solution methodologies, and governance frameworks that scale expertise.
- Develop, document, and promote best practices across Dynatrace Customer Success.
- Digest technical resources into tangible and executable strategies.
- Provide technical leadership, mentorship, skill development, and knowledge sharing.
- Assess and recommend technologies, tools, and frameworks to improve customer engagement.
- Lead or support customer engagements and pilots with customer account teams.
- Contribute to thought leadership assets and activities.
Requirements
- Technical degree in Computer Science, Computer Engineering, or a related field, or relevant work experience.
- At least 5 years of experience as a consultant or architect working on highly technical agile teams.
- At least 3 years of actively leveraging the Dynatrace Platform or similar technology such as Datadog or Splunk as an end user, administrator, or implementor.
- Experience with modern deployment automation tools, scripting, and related methods.
- Working experience with IaaS, PaaS, container, and serverless cloud technologies.
- Working experience with cloud-native application design.
- Preferred experience with enterprise software sales processes and modern software engineering processes.
- Excellent written, oral, and presentation communication skills.
- Strong analytical, problem-solving, and stakeholder communication abilities.
- Ability to work with minimal supervision and execute projects in a matrix environment.
- Willingness to travel up to 25%.
Benefits
- Competitive compensation package designed to recognize and reward performance.
- Opportunity to work with major cloud providers and leading technology partners.
- Work at the forefront of Dynatrace Intelligence and agentic operations innovation.
- Travel of up to 25% may be required; the role is not primarily a traveling position.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.