2 months ago
Pune, IndiaSenior
Responsibilities
- Troubleshoot and resolve complex technical issues for customers while maintaining high customer satisfaction.
- Collaborate with developers to identify product defects and improve serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Partner with technology allies to resolve issues collaboratively.
- Develop and maintain internal and external knowledge bases and tools.
- Mentor junior team members and share technical knowledge.
- Gather customer feedback to support product enhancements with development teams.
- Provide rotational weekday and off-hours support coverage as needed.
Requirements
- 7–9 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in virtualization, preferably VMware ESXi, networking at layers 2 and 3, Linux systems, cloud, DevOps, or enterprise storage.
- Experience directly resolving complex technical issues with customers.
- Familiarity with technologies from VMware, Citrix, and Microsoft.
- Ability to develop tools and enhance internal and external knowledge bases.
- Strong written and verbal communication skills for cross-team collaboration.
- A degree in Engineering or Computer Science is preferred.
- Customer-driven mindset focused on delivering high-quality support experiences.
Benefits
- Hybrid work arrangement in Pune with at least three onsite days per week and remote flexibility on other days.
- No travel is required.
- Supportive environment emphasizing growth, work-life balance, collaboration, and continuous learning.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.