4 days ago
Pune, IndiaSenior
Responsibilities
- Oversee the operation, reliability, performance, and availability of production systems and digital workspace services.
- Monitor systems, identify and resolve operational issues, and maintain service delivery against operational requirements and SLAs.
- Automate workspace provisioning, image builds, policy configuration, endpoint patching, application deployment, and self-healing remediation.
- Manage virtual desktop, endpoint management, Microsoft 365, collaboration, identity, and digital employee experience platforms.
- Support change and incident management through ServiceNow and coordinate with stakeholders and delivery teams.
- Integrate Intune and SCCM APIs with CI-CD pipelines to reduce manual effort and improve digital employee experience.
Requirements
- At least 7.5 years of experience is required; the detailed experience requirement specifies 8–10 years of hands-on digital workspace SRE operations, engineering, and automation experience.
- 15 years of full-time education is required.
- Experience with Microsoft 365, SRE observability, and Site Reliability Engineering is required.
- Experience with Python, Ansible, and PowerShell automation for digital workspace operations is required.
- Experience with Citrix Virtual Apps & Desktops, VMware Horizon, Azure Virtual Desktop, Intune, SCCM/MECM, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Entra ID is required or relevant to the tower.
- Knowledge of endpoint hardening, patch compliance, vulnerability remediation, conditional access, profile and policy management, and DEX platforms is expected.
- Citrix CCP-V, VMware Certified Professional - Desktop & Mobility, Microsoft Endpoint Administrator Associate or Microsoft 365 Certified, and Azure Virtual Desktop Specialty certifications are advantageous.
Benefits
- US shift (B shift).
- RTO is according to project requirements.
- Position is open for all locations.
Tech Stack
Categories
Site Reliability
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.