4 hours ago
Remote, United Kingdom +4 moreStaff+
Responsibilities
- Lead complex customer engagements with multiple workstreams and make architecture decisions spanning Parloa’s platform and customer organizations.
- Build customer-specific integrations and capabilities involving systems of record, telephony, contact centers, state management, data readiness, multi-agent orchestration, and retrieval.
- Prototype unclear solutions quickly and determine whether they should receive further product investment.
- Own production readiness, evaluations, observability, incident playbooks, data handling, access control, audit trails, and live issue resolution.
- Drive account expansion and renewals while identifying customer-specific capabilities that belong in Parloa’s core product.
- Mentor Product Engineers, participate in interviewing and hiring, and establish delivery standards for complex accounts.
- Validate AI-assisted development before it reaches customer production traffic.
- Represent Parloa with senior customer engineers, architects, security leaders, and commercial teams while writing and reviewing code hands-on.
Requirements
- 8+ years of professional software development experience delivering production systems end to end.
- 5+ years leading the design and architecture of large-scale production systems in customer-facing or enterprise environments.
- Fluency in TypeScript or Python, or the ability to become productive quickly.
- Experience leading agentic, spec-driven development in production and validating coding-agent output.
- Experience owning strategic enterprise relationships through expansion, renewal, or leadership change, or experience rapidly testing frontier ideas.
- Experience mentoring engineers or serving as a tech lead.
- Ability to operate effectively with ambiguity and customer stakeholders in complex organizations.
- Strong spoken and written English communication skills.
- Willingness to travel up to 25% to customer sites.
- Preferred experience includes production LLM-powered systems, evaluation frameworks, agent tooling, RAG, prompt engineering, multi-agent orchestration, founder or founding-engineer work, forward-deployed or solutions engineering, voice or conversational AI, contact-center or telephony integrations, and regulated industries.
Benefits
- Travel to customer sites may be required up to 25% depending on the engagement.
- Parloa operates with direct feedback, fast execution, and meaningful contribution expected from day one.
- The recruiting process consists of a recruiter call, technical peer interview, 360° technical interview loop, and bar raiser.
Tech Stack
Categories
Forward DeployedProduct Engineering
About Parloa
Parloa builds an enterprise platform to design, deploy, and manage AI voice and chat agents for customer service across telephony and digital channels. It sells its software as SaaS and in customer-controlled environments, integrating with contact center systems and automating conversations, routing, and transactions. Founded in 2018 and headquartered in Berlin, the privately held company serves global brands including Booking.com, Allianz, SAP, TUI, and HealthEquity.