ServiceNow ITSM Developer
CACI International4 days ago
Remote, United StatesEntry Level / Mid Level
H1B sponsor
Base Salary
$75k - $158k/yr
Responsibilities
- Configure and maintain ServiceNow Incident, Problem, Change, Request, Knowledge Management, and Service Catalog capabilities.
- Develop workflows, business rules, UI policies, notifications, catalog items, record producers, order guides, SLAs, assignment rules, and escalation logic.
- Automate approvals, assignment, workload distribution, reminders, scheduled jobs, and auto-closure processes using Flow Designer and business rules.
- Configure Knowledge Management structures, workflows, articles, templates, analytics, approvals, and feedback mechanisms.
- Develop reports, dashboards, ITSM metrics, executive dashboards, and compliance reporting.
- Integrate ITSM applications with internal systems and third-party tools using REST/SOAP integrations.
- Troubleshoot application issues, provide production support, participate in upgrades, patches, and testing, and document configurations and procedures.
- Train end users and support teams, gather requirements, collaborate with infrastructure and development teams, participate in CAB meetings and Agile ceremonies, and provide knowledge transfer.
Requirements
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Implementation Specialist – ITSM certification or equivalent hands-on experience is required.
- Requires 1–3 years of ServiceNow platform experience, including hands-on ITSM module configuration, Service Catalog workflow development, automation, and ServiceNow scripting exposure.
- Requires knowledge of ServiceNow fundamentals, ITSM applications, ITIL processes, Flow Designer, SLA management, notifications, UI and data policies, ACLs, REST/SOAP integrations, reporting, and dashboards.
- Requires basic JavaScript skills for business rules and client scripts.
- Requires a bachelor’s degree or equivalent experience and an active Secret Clearance.
- Preferred qualifications include additional ServiceNow certifications, Virtual Agent and chatbot development, IntegrationHub, ServiceNow Mobile apps, accessibility and UI/UX knowledge, and advanced GlideRecord or GlideAjax scripting.
- Strong problem-solving, analytical, communication, customer-service, requirements translation, collaboration, and process-improvement abilities are required.
Benefits
- Full-time regular employee position with up to 10% local travel.
- Offers flexible time off, healthcare, wellness, financial, retirement, family support, continuing education, and other time-off benefits.
- Provides learning and development resources and opportunities for continuous career growth.
Tech Stack
JavaScriptSOAP
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.