Global Software Support Engineer
Applied Materials2 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Analyze and collaborate on resolving equipment software application and systems issues of moderate complexity.
- Investigate customer high-value problems, systemic bugs, and software failures.
- Provide customer software support through the Software Ticketing system.
- Prepare timely updates and reports for stakeholders on key customer software issues.
- Create, test, and verify Software Change Notifications and Key Feature Procedures.
- Develop customer-focused documentation for external software features.
- Contribute to equipment software specifications, design, testing, and documentation reviews.
- Assist with training junior engineers and detailed product operation.
Requirements
- 4 to 8 years of experience.
- Expanded conceptual knowledge in the relevant discipline and the ability to solve straightforward technical problems using experience, judgment, and precedents.
- Ability to explain complex information in straightforward situations.
- Ability to provide informal guidance to new team members without supervisory responsibility.
Benefits
- Full-time regular employment.
- Supportive work culture with learning, development, and career-growth opportunities.
- Health and wellbeing programs and employee support benefits.
- Based in Bangalore, India, with relocation to Dholera, Gujarat after approximately 1 to 1.5 years.
- Relocation eligible.
- Travel required 50% of the time.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.