Senior SRE Engineer-Production Support
Caterpillar19 hours ago
Chennai, India or Bengaluru, IndiaSenior
Responsibilities
- Lead Tier-2 and Tier-2.5 support across platform and application operations and ensure timely resolution of operational issues.
- Drive operational excellence, streamline support processes, mentor the Tier-2 and Tier-2.5 team, and maintain ownership of the Tier-2 scope.
- Monitor and troubleshoot production systems, resolve performance, scalability, reliability, and incident issues, and drive incidents through closure.
- Improve observability and ensure monitoring and alerting identify system symptoms and risks effectively.
- Conduct root cause analysis, write postmortems, proactively test system flexibility and resilience, and reduce operational toil through automation.
- Collaborate with product owners, developers, subject matter experts, and cross-functional teams on support handoffs, knowledge retention, operational processes, and best practices.
- Participate in sprint planning and proactively prepare support strategies for upcoming features.
- Meet defined SLO, SLA, and SLI targets and maintain alignment with ITSM standards.
- Provide technical guidance and people management for the support team.
- Drive adoption of continuous integration, inspection, and deployment practices.
Requirements
- Bachelor’s degree, preferably in Computer Science, Software Engineering, or another Engineering field.
- 10+ years of experience with AWS and DevOps with production support or SRE expertise.
- 8+ years of prior SRE or production support experience.
- Hands-on large-scale software development experience, preferably with Java, Python, or scripting languages.
- Experience with CI/CD solutions on any platform.
- Expertise in infrastructure components including load balancers, cloud products, container systems, compute, storage, networks, and routers.
- Deep experience with AWS services including EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront, WAF, SQS, SNS, and SES.
- Expertise with Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for monitoring and alerting.
- Hands-on Docker experience and experience with at least one container orchestration platform, such as ECS or Kubernetes.
- Experience with configuration management tools such as Ansible, Puppet, Chef, PowerShell, or Terraform.
- Experience diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems.
- Experience with ServiceNow and incident response protocols.
- Knowledge of ITSM and ITIL processes; ITIL Foundation V3 certification is an advantage.
- Knowledge of Azure Cloud is an advantage.
- Expertise with ELK monitoring is an advantage.
- Understanding of RESTful APIs and Apigee or another API gateway is a plus.
- Experience with Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM, and/or continuous delivery tools.
- Ability to think critically under pressure, resolve complex issues calmly, and collaborate effectively across engineering, product, and operations teams.
Tech Stack
Categories
Site Reliability
About Caterpillar
Caterpillar Inc. designs, manufactures, and services construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives for infrastructure, resource, and energy customers. The public company, founded in 1925 and headquartered in Irving, Texas, sells primarily through an independent worldwide dealer network and provides equipment financing. It operates through Construction Industries, Resource Industries, and Energy & Transportation segments, with shares traded on the NYSE and Euronext Paris.