Senior Forward Deployed Engineer
Salesforce4 days ago
Sydney, AustraliaSenior
Responsibilities
- Own the architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integrations.
- Own data modeling, processing pipelines, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting.
- Develop proofs-of-concept and MVPs and determine which technical decisions require immediate rigor.
- Create reusable frameworks, assets, playbooks, and internal tooling from customer delivery experience.
- Mentor engineers through code reviews, pair sessions, and shared implementation work.
- Provide senior technical guidance on at-risk or strategically important deployments.
- Partner with Deployment Strategists and customer engineers to translate business challenges into deployed agentic solutions.
- Share customer insights and edge cases with Product and Engineering to influence the Agentforce roadmap.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using frameworks such as LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, with proficiency in Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable assets such as frameworks, playbooks, or internal tooling.
- Ability to communicate credibly with engineers, customer architects, and executive stakeholders.
- Willingness to travel approximately 25% of the time and work embedded with customer engineers.
- Preferred: Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect.
- Preferred: familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks.
- Preferred: experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers.
- Preferred: experience influencing enterprise software roadmaps through field engineering insights, open-source contributions, technical writing, or conference presentations.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role includes approximately 25% travel and customer-embedded work.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.