27 days ago
Melbourne, AustraliaStaff+
Responsibilities
- Lead end-to-end solution architecture across Telecom BSS domains including customer account management, billing, transaction processing, payments, and revenue management.
- Define and drive BSS transformation and modernization strategies, including migration from legacy systems to next-generation digital architectures.
- Assess legacy applications, analyze dependencies, plan remediation, and support decommissioning across large-scale telecom ecosystems.
- Architect customer account lifecycle management covering account hierarchies, onboarding, servicing, and customer data integration.
- Design billing and transaction-processing architectures covering charging, invoicing, payments, settlements, dunning, collections, and revenue assurance.
- Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
- Lead solution design and blueprinting aligned with TM Forum eTOM, ODA, and Open APIs.
- Conduct business process modeling, gap analysis, and solution design for telecom modernization initiatives.
- Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency.
- Drive Agile-based delivery and alignment between architecture, business outcomes, and implementation teams.
Requirements
- 15+ years of experience in the Telecom IT/BSS domain with strong architecture and transformation experience.
- At least 8 years of experience in billing, transaction processing, or revenue management systems.
- Strong Telecom BSS expertise across customer account management, billing, transaction processing, payments, revenue management, and Order-to-Cash processes.
- Deep understanding of Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
- Experience with B2B, B2C, wholesale, prepaid, and postpaid telecom business models.
- Hands-on experience with billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
- Experience with billing platforms such as BSCS or similar enterprise billing solutions.
- Experience in legacy application rationalization, remediation, decommissioning, dependency analysis, transition planning, and coexistence architecture.
- Experience with solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
- Knowledge of TM Forum frameworks including ODA, eTOM, and Open APIs.
- Familiarity with ARIS, Visio, Lucidchart, or Plant UML.
- Proven track record in large-scale telecom transformation and modernization programs.
- Experience working with cross-functional business, operations, and technology stakeholders.
- Preferred certifications include TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.
- Strong architecture governance, stakeholder management, analytical, problem-solving, and communication skills.
Benefits
- The role is with Cognizant in an international and innovative work environment.
- Successful candidates are required to undergo a background check.
Tech Stack
SOAP
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.