ServiceNow Developer
Acuity, Inc.2 years ago
Washington, DC, USAMid Level / Senior
Base Salary
$120k - $180k/yr
Responsibilities
- Lead the identification, refinement, organization, documentation, and implementation of workflow automation for business processes.
- Collaborate directly with customers and subject matter experts to develop or re-engineer processes.
- Configure, customize, administer, and support the ServiceNow Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery.
- Configure Knowledge Management, Service Catalog, and Service Portal platform capabilities.
- Deploy out-of-the-box ServiceNow functionality and generate workflows and integrations using current ServiceNow technologies.
- Create Automated Test Framework tests for produced code.
- Participate in an Agile Scrum team, including story point estimation, story lifecycle management, and Agile ceremonies.
- Prioritize multiple tasks based on client needs while maintaining quality and performance standards.
- Work collaboratively on client engagements and adapt to changing customer environments.
Requirements
- Bachelor’s degree from an accredited college or university, preferably in a related field.
- At least four years of progressively responsible experience in operations, business management, technology strategy, project management, analysis, planning, or policy development.
- Experience with HR Service Delivery.
- Extensive knowledge of ITIL and Service Management processes.
- Experience configuring and administering the ServiceNow Platform.
- Demonstrated problem-solving, process improvement, and change management skills.
- Strong interpersonal, teamwork, presentation, and facilitation skills.
- Active ServiceNow Certified System Administrator certification.
- US citizenship and the ability to obtain and maintain a Public Trust.
- Prior consulting experience, preferably in the public sector, is desired.
- ServiceNow Certified Implementation Specialist - ITSM and/or Certified Application Developer certification is desired.
Categories
About Acuity, Inc.
Acuity, Inc. is a federal IT consulting firm that designs and implements technology solutions for U.S. government agencies, with practices in IT modernization, cloud, data engineering and analytics, cybersecurity, and hyperautomation. It delivers program management and systems integration services, including AI/ML and secure cloud deployments compliant with NIST and FedRAMP. The company focuses on the U.S. public sector and operates in highly regulated environments supporting defense, intelligence, and civilian missions.