Responsibilities
- Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications.
- Build intelligent workflows, AI-powered automation, conversational workflows, and agentic AI capabilities using ServiceNow technologies.
- Develop scoped applications, workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
- Translate functional and technical requirements into scalable technical solutions and contribute to architecture and technology strategy.
- Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
- Contribute to reusable integration frameworks, accelerators, development governance, and peer reviews.
- Perform unit testing, debugging, defect resolution, technical troubleshooting, deployment support, UAT, hypercare, and post-production stabilization.
- Support ServiceNow upgrades, enhancements, workflow orchestration, and release management activities.
- Collaborate with global stakeholders, product leaders, architects, and engineering teams on solution design workshops and technical discussions.
Requirements
- 7+ years of relevant ServiceNow platform development experience.
- Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
- Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.
- Experience with at least two ServiceNow modules, including options such as ITSM, HRSD, CSM, ITOM, Service Catalog, and Custom Applications.
- Experience with Now Assist, GenAI Skills, AI Agents or Agentic Workflows, AI Search, and Predictive Intelligence.
- Experience with enterprise integrations, automation use cases, scoped applications, update sets, CI/CD, and ServiceNow best practices.
- Familiarity with A2A and MCP-based AI integration approaches is advantageous.
- Strong analytical, debugging, problem-solving, communication, and stakeholder collaboration skills.
- Preferred exposure to CRM workflows, customer operations, AWS or Azure, low-code/no-code workflow automation, Agile/Scrum delivery, and DevOps and release management processes.
- Preferred certifications include CSA, CAD, CIS certifications in Data Foundation, CMDB, or CSDM, and AI or GenAI micro-certifications.
- Advanced English proficiency and availability to work from any state in Mexico.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.