2 hours ago
Base Salary
$95k - $144k/yr
Responsibilities
- Design, build, and scale AI agents and deep agents that automate support workflows.
- Own and improve automation tooling used by the Support organization to reduce manual effort and improve resolution quality.
- Apply prompt engineering, context engineering, and applicable RAG patterns to improve AI agent reliability.
- Build integrations between AI agents, Zendesk, and internal knowledge and data systems.
- Translate operational workflow gaps into production-grade agent capabilities with Support leadership and Post-Sales Systems engineers.
- Apply software development best practices including code quality, testing, CI/CD, and observability to AI applications.
Requirements
- Hands-on experience building and shipping AI-powered agents or automation tooling in a production customer support or operations environment.
- Proficiency in Python and/or JavaScript for backend and automation development.
- Experience integrating with customer support or ticketing platforms such as Zendesk through APIs.
- Experience with agentic frameworks such as LangChain, LangGraph, or LlamaIndex, or with custom LLM-based systems using LLM APIs.
- Ability to independently own technical projects from workflow-gap identification through production deployment.
- Ability to design and implement complex, scalable, and maintainable solutions.
- Bachelor’s degree in computer science or a related technical field, or equivalent practical/on-the-job experience.
- Preferred experience with React, Vue, or Angular; AWS, Azure, or GCP and their AI/ML services; vector databases such as Pinecone or Weaviate; and technical or customer support operations.
- Strong communication skills for explaining complex technical concepts to technical and non-technical stakeholders.
Benefits
- Remote role open to candidates in the US except the San Francisco Bay, New York City, and Washington, D.C. metro areas.
- Annual base salary range of $95,497–$144,450 USD, plus eligibility for an initial RSU grant and ongoing refresh opportunities.
- Flexible employee-led remote working model with offices available for employees who prefer in-person work.
- Professional development stipend, comprehensive health benefits, parental leave, and performance-based bonus or variable pay.
- Employment is contingent on the ability to secure and maintain legal authorization to work in the company and specified work location.
Tech Stack
Categories
About Samsara
Samsara (NYSE: IOT) builds with the operators who keep the world moving. Working alongside the drivers, mechanics, dispatchers, and crews behind the world's most complex operations, Samsara turns what they know into technology that makes their work safer and more efficient. Tens of thousands of organizations rely on Samsara across transportation, construction, logistics, manufacturing, field services, government, and more. Built with operators, for operators.