4 hours ago
Remote, United KingdomSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build Claude- and Anthropic API-powered applications using prompt and context engineering, RAG, tool use, structured outputs, orchestration, and human-in-the-loop patterns.
- Develop secure integrations, scripts, microservices, APIs, automation logic, and supporting user interfaces across enterprise systems, data platforms, identity systems, and AI services.
- Create evaluation approaches, test cases, metrics, safeguards, governance documentation, and monitoring for AI application quality, safety, reliability, and user trust.
- Prototype and deliver demos, pilots, proof-of-concepts, and production rollouts while collaborating directly with customer and internal stakeholders.
- Contribute reusable Agent Packs, prompt libraries, integration components, evaluation frameworks, platform features, and enterprise AI delivery standards.
- Diagnose and resolve issues involving model behavior, prompts, tools, APIs, permissions, data quality, retrieval, automation, performance, latency, and cost.
- Share customer deployment insights with product, engineering, data, ServiceNow, consulting, and AI teams to improve NewRocket’s platforms and solution portfolio.
Requirements
- 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
- Production experience integrating APIs, enterprise applications, data platforms, or workflow systems.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, sensitive-data handling, identity and access controls, human oversight, AI safety, hallucination mitigation, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize effectively, travel approximately 25%, and deliver in fast-moving customer environments.
- Preferred qualifications include Anthropic API or Claude experience, Anthropic training, Anthropic Console, Claude Code, Model Context Protocol, ServiceNow development or implementation, vector databases, LLM orchestration frameworks, AI observability, reusable platforms, Docker, SQL, Git, infrastructure-as-code, and secure cloud deployment.
Benefits
- Remote work arrangement with approximately 25% travel.
- Access to Anthropic and Claude technology through NewRocket’s partnership and opportunities for Anthropic training, partner enablement, and technical education.
- Inclusive and diverse workplace with equal-opportunity employment and disability accommodation support.
Tech Stack
Categories
AI ApplicationsForward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.