about 3 hours ago
Tokyo, JapanSenior / Mid Level
H1B Sponsor
Responsibilities
- Provide phone and email consultation to independently debug complex security and network problems for Tier III support.
- Partner with Engineering to assist customers with testing or troubleshooting efforts.
- Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams.
Requirements
- 4+ years of experience in technical support or a related technical field.
- University degree in IT, Computer Science, or a related field.
- Proficiency in troubleshooting, debugging, and working directly with customers.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more!