1 year ago
Base Salary
$115k - $150k/yr
Responsibilities
- Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver effective technical customer experiences.
- Provide technical expertise on Luminance’s platform and support sales efforts by explaining integration benefits and solutions.
- Assess customer use cases and integration requirements and recommend solutions for rapid success.
- Build customer integrations and workflows across business platforms and applications such as Salesforce, ServiceNow, and Slack.
- Manage integration issues and challenges as a key technical point of contact.
- Develop reusable toolkits, APIs, SDKs, and developer enablement resources.
- Create and maintain customer-facing API documentation and reference architectures.
- Coordinate with Support and Technical Operations teams to resolve customer technical issues.
- Gather developer feedback to improve tools, documentation, and integration processes.
Requirements
- Bachelor’s or master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or higher in the UK or a GPA of 3.5 or higher in the US.
- At least three years of experience at a SaaS vendor, preferably in AI and/or cybersecurity.
- Experience in software development, systems integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Experience with full-stack web development and cloud architecture.
- Demonstrable experience with JavaScript, NodeJS, Python, or equivalent frameworks and languages.
- Prior experience in a customer-facing technical team working with developer or technical audiences.
- Strong interpersonal, communication, presentation, problem-solving, organizational, and time-management skills.
Benefits
- Hybrid work arrangement in New York.
- £2,000 learning budget for each employee.
- Full-time employment.
Tech Stack
Categories
Solutions Engineering
