about 2 months ago
Remote, WorldwideMid Level / Senior
Base Salary
$50k - $100k/yr
Responsibilities
- Deploy, integrate, and maintain Avoca voice agent products in complex customer infrastructures.
- Diagnose production issues and perform deep root-cause analysis across distributed systems, APIs, and LLM-powered workflows.
- Analyze and resolve complex technical scenarios involving LLMs, system architecture, and scalability challenges.
- Collaborate with cross-functional teams and customers to understand requirements and deliver tailored technical solutions.
- Monitor and optimize product performance in production environments leveraging LLMs and distributed systems.
- Communicate complex technical issues clearly to both technical and non-technical stakeholders.
- Document solutions, best practices, and troubleshooting processes to improve team knowledge and operational efficiency.
- Take initiative to improve deployment tooling, reliability, and system observability.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Hands-on experience with microservices architectures, APIs, SQL/NoSQL databases, and networking.
- Experience diagnosing and debugging production systems and integration environments.
- Familiarity with AI/ML systems, particularly LLM-powered applications, is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Experience in customer-facing technical roles is a plus.
Benefits
- Work remotely while collaborating with a high-performing team across US time zones.
- Join a fast-moving startup environment where engineers have real ownership and impact.
- Contribute to cutting-edge voice agent technology transforming service industries.
- Solve challenging real-world AI deployment problems at scale.
- Continuous learning and growth in a high-velocity, innovation-driven culture.