13 days ago
Base Salary
$200k - $400k/yr
Responsibilities
- Own the technical build for one to three strategic deals from proof of concept through close and post-close stabilization.
- Define technical requirements directly with customers’ senior engineering and product leaders.
- Build technical champions within customer organizations.
- Identify and mitigate technical risks before they threaten a deal.
- Translate bespoke feature requests into durable improvements to the core product.
- Set technical direction, own delivery, and mentor one to three software engineers per deal.
- Lead technical work across infrastructure, agent development, model evaluation, research, and production reliability.
Requirements
- At least 5 years of industry experience in software engineering.
- Strong engineering leadership experience or experience as a technical founder.
- Strong appetite for customer-facing work.
- Ability to own high-stakes accounts amid significant ambiguity.
- Ability to assess technical timelines, weigh risks, and make decisions under pressure.
- Experience productionizing agentic systems is a bonus.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily office lunches and snacks.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Full-time, in-office work arrangement.
Categories
Forward Deployed
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.