Software Engineering MTS
InformaticaResponsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, documentation, and system hardening to prevent recurring incidents.
- Write, test, review, and deploy maintainable software using established engineering practices.
- Participate in incident response and scheduled support or on-call rotations with training and mentorship.
- Collaborate with senior mentors and product teams to prioritize improvements and deliver changes safely.
- Measure impact through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- At least 3 years of software engineering experience.
- Foundational programming skills in at least two languages, such as Python, Java, JavaScript, TypeScript, or Go.
- Understanding of software engineering fundamentals including data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, collaboration, willingness to ask questions, and openness to feedback.
- A related technical degree is required.
- Preferred qualifications include scripting, internal tools, workflow automation, Salesforce platform knowledge, Salesforce Administrator certification or willingness to obtain it, hands-on Apex experience, cloud platforms, databases, monitoring tools, AI agents, large language models, knowledge retrieval systems, enterprise applications, production incident investigation, secure coding, access controls, and audit logging.
Benefits
- Benefits include time-off programs, medical, dental, and vision coverage, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com