Software Engineering MTS
Salesforce3 days ago
Dallas, TX, USA or Indianapolis, IN, USAMid Level
H1B sponsor
Responsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with senior mentors and product teams to prioritize improvements and deliver changes safely.
- Measure improvements through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- At least 3 years of software engineering experience.
- Foundational programming skills in at least two languages, including Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, collaboration, and willingness to learn from feedback.
- A related technical degree.
- Preferred qualifications include scripting, internal tools, workflow automation, Salesforce platform knowledge, Salesforce Administrator certification, Apex experience, cloud or database experience, AI-agent or large-language-model integration, enterprise application support, production incident investigation, secure coding, access controls, and audit logging.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role includes senior mentorship, training, and guidance appropriate to the engineer's experience.
- Successful engineers may have opportunities to graduate into core product engineering teams based on readiness and business needs.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.