Apple

Software Engineer - Generative AI & ML, Customer Systems

Apple
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4 hours ago
Austin, TX, USAMid Level
H1B sponsor

Responsibilities

  • Contribute to model development and fine-tuning workflows for generative AI features.
  • Design and evaluate retrieval strategies for grounding large models in product-relevant data.
  • Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
  • Build multi-turn, conversational, agentic applications and frameworks for Apple customer support.
  • Enhance a multimodal, multi-agent platform with a focus on latency, cost, and customer experience.
  • Partner with data and platform engineers to support scalable deployment and monitoring.
  • Deploy systems to cloud environments including AWS, GCP, or on-remote hybrid environments.

Requirements

  • 4+ years of hands-on experience in machine learning, backend engineering, or data engineering.
  • At least 1 year of hands-on experience training, fine-tuning, or evaluating large language models.
  • Proficiency with machine learning libraries including transformers and datasets.
  • Bachelor’s or master’s degree in Computer Science, Machine Learning, or a related field, or equivalent practical experience.
  • Foundational understanding of retrieval-augmented generation architectures and vector-based retrieval systems.
  • Strong problem-solving and collaboration skills with the ability to learn quickly and adapt to production-grade systems.
  • Experience deploying to cloud environments is required.
  • Experience with multimodal large language models for voice capabilities, or prior experience with speech-to-text or text-to-speech systems, is preferred.
Apple

About Apple

10,000+ employees

Apple designs and sells consumer electronics, software, and services for consumers and professionals worldwide, including iPhone, Mac, iPad, Apple Watch, and AirPods, plus platforms like iOS/macOS and services such as the App Store, iCloud, Music, and TV+. Its business combines device sales with services and subscriptions and in-house silicon design. Founded in 1976, Apple is headquartered in Cupertino, California, and trades on NASDAQ as AAPL.

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