2 days ago
Warsaw, PolandMid Level
Responsibilities
- Provide global 24-hour customer support, including occasional non-standard hours and weekend shifts.
- Own customer problems through diagnosis, resolution, implementation of investigation tools, and improved support productivity.
- Consult with Engineering, Sales, and customer organizations to resolve technical deployment obstacles.
- Develop in-depth knowledge of Google Cloud networking technologies and their internal implementations.
- Improve the supportability of Google Cloud networking technologies by collaborating with product engineering teams on launches and product improvements.
Requirements
- Bachelor’s degree in a STEM field or equivalent practical experience.
- Two years of experience troubleshooting, advocating for customer needs, and triaging technical issues.
- Experience with at least one scripting or coding language, such as Python or Shell scripting.
- Systems experience with Linux, Unix, macOS, Windows, or a similar operating system.
- Experience with operating-system kernels, file systems, and TCP/IP network protocols, including DNS, routing, firewalls, and load-balancing concepts.
- Preferred experience with Kubernetes or container networking and software-defined networking with public cloud or SDN software.
- Preferred knowledge of network-specific kernel parameters, HTTP and HTTP-based APIs, network namespaces, packet capture, and packet-capture interpretation.
Benefits
- Global 24x7 team environment with customer-support work that may include non-standard hours and weekends.
- Google benefits are provided, with equity and a target bonus described in the posting.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.