IONOS DE

AI Developer with Python for Customer Care AI Platform team (f/m/d)

IONOS DE
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1 day ago
Berlin, GermanySenior

Responsibilities

  • Design and implement LLM-based agentic workflows with structured tool usage, workflow orchestration, and secure internal-service interaction through Model Context Protocol.
  • Develop and optimize Retrieval-Augmented Generation and Context-Augmented Generation pipelines, including context management, ranking, grounding, and low-latency retrieval.
  • Build real-time, streaming Speech-to-Speech pipelines and reduce latency while preserving natural conversational flow.
  • Create and maintain automated QA and evaluation modules using LLM-as-a-judge patterns to measure accuracy, safety, latency, and resolution quality.
  • Integrate and operate commercial and open-source foundation models, selecting models based on performance, latency, cost, and use-case requirements.

Requirements

  • Advanced Python and/or Java development skills, including asynchronous programming, production-grade services, and preferably streaming architectures.
  • Hands-on experience building LLM-powered systems with multi-step workflows, stateful agents, and tool invocation.
  • Familiarity with LangChain, LlamaIndex, or LangGraph, particularly for stateful, multi-turn agents.
  • Strong understanding of vector databases, semantic search, embeddings, re-ranking, and RAG pipeline design.
  • Experience designing real-time, low-latency systems using streaming APIs, event-driven architectures, and performance optimization.
  • Experience implementing evaluation frameworks, automated QA pipelines, and LLM-as-a-judge patterns.
  • Knowledge of RESTful API design and OAuth2.

Benefits

  • Local and international training, development opportunities, and access to e-learning platforms.
  • Modern technologies and product responsibility.
  • Flexible work schedule and hybrid work option.
  • Medical services package from one of two private providers.
  • 25 vacation days per year and substitute days off for public holidays occurring on weekends.
  • Meal tickets, internal referral program, and team and networking events.
  • Summerfest and Winterfest parties, plus complimentary coffee, soft drinks, and fresh fruit in the office.

Tech Stack

ElasticsearchFastAPIJavaPython

Categories

IONOS DE

About IONOS DE

1,001-5,000 employees

IONOS DE provides domains, web hosting, website builders, e-commerce and marketing tools for small and midsize businesses, and offers cloud infrastructure and IaaS for organizations with European data sovereignty requirements. The company earns revenue from subscriptions and pay-as-you-go cloud services. Founded in 1988 and headquartered in Karlsruhe, it serves more than six million customers across 18 markets in Europe and North America.

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