Senior Application Support Engineer – SPE
Eli Lilly and Company14 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Provide advanced technical support and act as the escalation point for L2 support and customer queries.
- Troubleshoot, diagnose, and resolve application functionality, integration, performance, and security incidents.
- Collaborate with frontend, backend, and full-stack development teams to analyze root causes, reproduce issues, and deliver fixes or workarounds.
- Monitor application health, logs, and alerts using monitoring and logging tools.
- Maintain knowledge-base articles, FAQs, runbooks, troubleshooting guides, and other technical documentation.
- Support deployments, post-release validation, and rollback procedures.
- Participate in incident management, root-cause analysis, documentation, and stakeholder communication.
- Ensure compliance with internal standards and regulations such as GDPR and HIPAA.
- Improve support processes and collaborate with product, QA, and engineering teams to improve product quality and customer satisfaction.
Requirements
- 4–6 years of experience in application support, technical troubleshooting, or software engineering.
- Experience supporting products in regulated industries such as life sciences or healthcare.
- Hands-on experience debugging frontend and backend web applications.
- Experience with monitoring, logging, alerting, ticketing systems, and incident-management workflows.
- Understanding of databases, cloud platforms, deployments, and CI/CD pipelines.
- Basic scripting skills using Bash, Python, or JavaScript.
- Familiarity with React, Material-UI, Node.js, and Express.js.
- Knowledge of security best practices, compliance requirements, knowledge-base management, and technical documentation.
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- Strong analytical, problem-solving, communication, collaboration, and continuous-improvement skills.
Benefits
- Flexible non-standard work hours are required to support continuous operations across two shifts, including some weekends and holidays.
- Available shifts are 6:00 AM–2:00 PM or 2:00 PM–11:00 PM.
- Appropriate benefit adjustments are provided for employees working non-standard hours where applicable.
- Workplace accommodations are available for individuals with disabilities.
Tech Stack
Categories
About Eli Lilly and Company
Eli Lilly and Company researches, develops, manufactures, and markets prescription medicines and biologics for patients, sold through healthcare providers, pharmacies, and payers. Core therapeutic areas include diabetes, oncology, immunology, neuroscience, and obesity. Founded in 1876 and headquartered in Indianapolis, it is a public company (NYSE: LLY) with global operations and is building a new advanced manufacturing site for gene therapy and other modalities in Lebanon, Indiana.