Solution Engineer - Agentforce Service (Service Cloud)
InformaticaResponsibilities
- Support Service Cloud solution proposals by assessing customer needs, identifying pain points, recommending solutions, and presenting ROI where applicable.
- Evangelize Service Cloud to executives, IT teams, field teams, and customers while contributing to technical sales strategy.
- Configure and demonstrate tailored solutions that reflect each customer's business requirements.
- Discuss and propose architectures involving call-center infrastructure, back-office integrations, and workflow processes.
- Support Service Cloud proposal preparation and collaborate with Field Sales, Account Executives, implementation partners, and Product Management.
- Present and conduct demonstrations at seminars and events and deliver webinars, best-practice sessions, and knowledge-sharing activities.
- Create solution maps, industry-specific demonstrations, and proposal templates.
Requirements
- Experience implementing or developing business application or core systems, implementation consulting, or working as a presales engineer.
- Ability to listen to customer business needs and analyze business challenges.
- Strong desire for growth and passion for customer success.
- Fluent Japanese.
- Bachelor's degree in Computer Science or a related field such as Engineering or STEM.
- Preferred: experience as a Sales Engineer, Architect, or Systems Engineer for a CRM company or related contact-center technology.
- Preferred: understanding of Salesforce Service Cloud and the Salesforce platform.
- Preferred: at least 3 years of experience with one or more CRM solutions including Oracle, Microsoft, or ServiceNow.
- Preferred: business-level English.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- Salesforce provides reasonable accommodations during the application and recruiting process.
- Salesforce uses AI tools to assist recruiters in assessing resumes and qualifications, while hiring decisions remain with humans.
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About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com