Site Reliability Engineer (SRE)
TTEC Digital3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Own SLOs and error budgets for each tenant and service.
- Lead incident response, incident command, blameless postmortems, and incident communications.
- Scale production systems and manage capacity modeling and load-testing partnerships.
- Build observability across metrics, logs, traces, latency percentiles, and alerting.
- Automate runbooks, remediation, and toil reduction using code.
- Operate and debug event-driven, real-time, WebSocket, and streaming systems.
- Establish chaos engineering and failure-injection practices to validate graceful degradation.
- Partner with DevOps on canary analysis, automatic rollback triggers, and error-budget-driven release gates.
- Monitor model latency, drift, and cost as production reliability signals.
- Participate in the on-call rotation and help establish 24/7 reliability coverage.
Requirements
- 8+ years operating production systems at scale, including ownership of SLOs, error budgets, and incident command.
- Strong Go or Python programming skills for reliability automation.
- Deep production experience with event-driven and real-time systems, streaming pipelines, WebSocket fleets, and failure modes involving state, ordering, locking, back-pressure, and cascading load.
- Strong monitoring and uptime mindset across metrics, logs, traces, and alerting.
- Good understanding of TCP/UDP, TLS, WebSocket, DNS, and load balancing; RTP/SIP experience is a strong plus.
- Experience operating GCP at scale; multi-cloud literacy and multi-tenancy isolation experience are strong pluses.
- Experience with capacity modeling, load testing, chaos engineering, canary analysis, and automatic rollback.
- Ability to communicate clearly and calmly during incidents with executives, customers, and technical teams.
- Strong production debugging skills using traces, metrics, and flame graphs.
Tech Stack
Categories
Site Reliability
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.