6 days ago
Pune, IndiaSenior
Responsibilities
- Develop and configure ServiceNow ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
- Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
- Design and maintain integrations with external systems using REST, SOAP, and APIs, including ServiceNow IntegrationHub.
- Manage and enhance the CMDB, ensuring data integrity and alignment with the Common Service Data Model.
- Implement and manage ServiceNow Discovery and Service Mapping to identify and maintain configuration items.
- Troubleshoot complex ServiceNow ITSM and ITOM issues and deliver effective solutions with IT teams, stakeholders, and end users.
- Maintain technical documentation and ensure compliance with IT security standards, best practices, and governance requirements.
- Participate in sprint planning, reviews, daily stand-ups, and other agile development activities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 5 years of hands-on ServiceNow development experience focused on ITSM and ITOM modules.
- Proficiency in JavaScript, ServiceNow Glide scripting, HTML, and CSS.
- Strong understanding of ITSM concepts, the ITIL framework, and ITOM practices.
- Experience with ServiceNow Discovery, Event Management, and CMDB lifecycle management.
- Experience with REST and SOAP API integrations and ServiceNow IntegrationHub.
- Familiarity with ServiceNow Flow Designer, Studio IDE, and Update Sets.
- Preferred ServiceNow certifications include CSA, CAD, ITSM, and ITOM Implementation Specialist.
- Preferred experience includes cloud-native infrastructure, cloud discovery tools, ServiceNow Agent Client Collector, advanced CMDB features, and Scrum or Kanban methodologies.
- Strong analytical, problem-solving, and communication skills.
Benefits
- Work schedule is 8:00 a.m. to 5:00 p.m. Central Time.
- Participates in agile development processes, including sprint planning, reviews, and daily stand-ups.
Tech Stack
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.